Air Travel Is A Hot Mess Right Now

EDIT: This story has been updated to reflect Delta's ongoing service issues and refusal to reimburse customers for "controllable cancelations." Read on to learn more.

At the time this newsletter was originally published on Monday, July 22, my parents had been stuck at DTW airport in Detroit for two days after Delta canceled their flight home to San Diego. Over the course of their 48-hour ordeal, Delta refused to provide thousands of customers with a single meal voucher or hotel voucher and continued to cite the Crowd…